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The Difference is You!
By
Joan E. Thompson


Plymouth - The Medical Profession has long operated a system for measuring improvements in health by establishing benchmarks and valid, reliable indicators of change that mark patient improvement or decline. Volunteers may apply the same logic where ever they serve – and by sharing their observations, bring others to the realization of what a difference it makes to volunteer. Want to try it?

First question: Is there no staff available to perform during your time-slot? If not, then you can be sure anyone requesting your help would not have gotten any had you not been there. Let’s say staff is available, but occupied with other tasks. In that case your presence is allowing staff to perform those assignments only they can fulfill – and you are expanding the number of tasks getting completed. What about those days when no one calls. You’re on phone duty, but no one calls or comes in. Know that you become the “insurance” that if/when someone does call, they will have access to the agency – thanks to YOU. Maybe not today, but your consistency with a scheduled commitment insures when someone does call, you will be the “someone” there to help.

Maybe you assist the public find their way to needed services in a large building complex – a large hospital or courthouse. For example, in the case of the Massachusetts Trial Court in Brockton, housing four separate court complexes, finding the right “path” can be daunting. No wonder people arriving for the first time ask directions of the first person they see, a Court Officer on Security detail. Needless to say, if the Court Officers are distracted from their screening function, a weapon – or worse – could get onto the premises. So the Court Information Volunteer, stationed just beyond the screening equipment, protects the Security Staff from unnecessary distractions.

No matter what your task as a volunteer, a good clue to its necessity is to ask the question, “What could be the consequence if I were not here?” Think about your answer. Then ask a staff person and see what else might be a consequence – it could be more than you even imagined. The difference is “being in the right place at the right time”. The difference is YOU! I would love to hear from you about the experiences you have had Making A Difference!

 
About The Author
Joan Thompson is the Executive Director for Mayflower RSVP, Inc., a non-profit organization mobilizing Volunteer Service Activities in Plymouth County, Massachusetts. She has directed RSVP’s Retired & Senior Volunteer Program for nearly 30 years, working with 200 public/private, health, human service, and educational organizations to provide meaningful volunteer service opportunities for members in the RSVP program. She is a trainer in Volunteer Systems Management for local and national organizations and a member of AVA, the International Association for Volunteer Administration. She may be contacted at RSVP’s Plymouth County headquarters, (508) 746-7787 or MayflowerRSVP@Verizon.net.


 

 


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