Question: I am
not quite sure I feel comfortable having some unfamiliar
person come into my house to help me. How do I determine who
is the best caregiver for me and how do I know I can trust
them?LC,
Cohasset
Answer: You are right – it is hard to figure out what
elders might need for services and how to best screen
employees to ensure they are reliable and trustworthy. Here
are some things to look for in working with any in-home care
organization:
First of all, does the
organization have a professional and licensed worker come to
your home to meet you and discuss your needs? Alternatively,
do they have offices where you can meet them if that is more
comfortable for you? It is very important that you have the
time and opportunity to ask any questions you might have so
that the adviser fully understands what you expect. It is
equally important to determine the background of the adviser
or evaluator so you can know that they are trained
professionals. The evaluator should be a licensed social
worker or nurse. Remember, just because someone seems nice
does not mean they have the proper professional skills to
assist you.
Secondly, make sure the organization conducts adequate
reference and background checks. These most often consist of
speaking directly with former employers and character
references as well as criminal and driving checks. In
Massachusetts the CORI (Criminal Offender Records Check) is
required.
Lastly, a quality in-home care organization will send a
proposed employee to meet you so you can choose your
caregiver or companion yourself. The organization should be
able to offer more than one choice for you.
Be very suspicious of organizations that:
- Just want
to take your information over the phone.
- Seem more
concerned with your financial situation than your care
needs.
- Tell you
they will “…just send someone.”
- Use
independent contractors rather than employees.
- Cannot
provide employees whose language you can understand.
- Are not
licensed by the State, bonded, or insured.
- Are
unwilling to provide you with written documentation.
Most organizations
providing in-home care are led by considerate people who are
drawn to this work because they have a true commitment to
caring for elders and helping them remain independent.
Following our recommendations will help you find the right
care for your needs. |
